At Xorendi, we are committed to providing high-quality television repair and maintenance services. This Refund Policy outlines the terms and conditions regarding service guarantees, refunds, and customer satisfaction. By using Xorendi’s services or website, you agree to the terms described below.

1. Scope of This Policy

This Refund Policy applies to all services provided by Xorendi, including but not limited to:

  • LED / LCD TV repairs

  • OLED TV repairs

  • Smart TV troubleshooting

  • Screen replacements

  • HDMI and USB port repairs

  • Software and firmware updates

This policy does not cover damages caused by accidents, misuse, or unauthorized modifications.

2. Service Guarantee

Xorendi provides a 90-day warranty on all repairs performed. This warranty ensures that:

  • Any defects or issues arising from the repair work will be addressed free of charge.

  • Warranty claims must be submitted within 90 days from the date of service.

  • Free diagnostics are included with approved warranty claims.

3. Refund Eligibility

A refund may be considered under the following circumstances:

  1. Service Not Completed: If the repair could not be completed due to technical limitations or unavailable parts.

  2. Customer Dissatisfaction: If the repair does not meet the agreed-upon service specifications.

  3. Duplicate Charges: Any errors in billing or duplicate payments.

Refunds will not be issued for:

  • Damage caused by misuse, accidents, or unauthorized repairs

  • Parts or services purchased outside Xorendi

  • Optional upgrades requested by the customer

4. How to Request a Refund

To request a refund, please follow these steps:

  1. Contact Xorendi by email or phone:

  2. Provide the following information:

    • Invoice or service receipt number

    • Description of the issue

    • Proof of payment

  3. Our team will review your request and respond within 5 business days.

Refunds will be processed using the original payment method whenever possible. Processing time may vary depending on your bank or payment provider.

5. Cancellation Policy

  • Service appointments may be canceled or rescheduled at least 24 hours in advance.

  • If a cancellation occurs less than 24 hours before the scheduled service, a nominal cancellation fee may apply.

  • Same-day cancellations are non-refundable for travel or diagnostics fees if applicable.

6. Warranty Exceptions

The 90-day service warranty does not cover:

  • Physical damage to the TV after repair

  • Damage caused by power surges, water, or fire

  • Parts or repairs done by third parties

  • Cosmetic defects unrelated to repair quality

7. Contact Information

For questions, concerns, or refund requests, please contact us:

  • Email: [email protected]

  • Phone: +1 902-440-9976

  • Address: 2312 Granville St, Halifax, NS B3J 1Y1, Canada

Office hours: Monday – Saturday, 9:00 AM – 6:00 PM

8. Updates to This Policy

Xorendi may update this Refund Policy periodically to reflect changes in services, pricing, or legal requirements. Users are encouraged to review this page regularly for the latest information.

Last Updated: February 17, 2026