Privacy Policy
This privacy policy describes how Xorendi collects, uses, and shares personal information of users of our website, [Website Address], and customers of our TV repair services in Canada.
We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This policy is compliant with the GDPR and applicable Canadian privacy laws.
We collect the following types of personal information:
- Contact Information: Name, address, phone number, and email address.
- Payment Information: Credit card details or other payment information necessary for processing payments.
- Device Information: IP address, browser type, operating system, and other technical information about the device used to access our website.
- Service Information: Details about the TV repair services you request, including the type of TV, the issue you are experiencing, and the repair history.
- Communications: Records of your communications with us, including emails, phone calls, and chat logs.
- Cookies and Tracking Technologies: We use cookies and similar tracking technologies to collect information about your browsing behavior on our website.
We collect personal information in the following ways:
- Directly from You: When you fill out a contact form, book a repair service, make a payment, or communicate with us.
- Automatically: Through cookies and tracking technologies when you visit our website.
- From Third Parties: We may receive information from third-party service providers, such as payment processors and analytics providers.
We use your personal information for the following purposes:
- Providing Services: To provide and manage our TV repair services, including scheduling repairs, diagnosing issues, and processing payments.
- Communication: To communicate with you about your repair service, respond to your inquiries, and provide customer support.
- Marketing: To send you promotional emails and newsletters about our services, special offers, and industry news. You can opt-out of these communications at any time.
- Improving Our Website and Services: To analyze website usage, identify trends, and improve the functionality and content of our website and services.
- Legal Compliance: To comply with legal obligations, such as tax reporting and responding to legal requests.
We may share your personal information with the following categories of recipients:
- Service Providers: We share information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and marketing agencies.
- Business Partners: We may share information with business partners who offer related products or services that may be of interest to you.
- Legal Authorities: We may disclose information to legal authorities if required by law or legal process.
We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We have implemented appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:
- Encryption: We use encryption to protect sensitive information transmitted online.
- Access Controls: We restrict access to personal information to authorized personnel only.
- Regular Security Assessments: We conduct regular security assessments to identify and address potential vulnerabilities.
Despite our best efforts, no security measures are perfect or impenetrable. We cannot guarantee the security of your personal information.
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Under the GDPR and applicable Canadian privacy laws, you have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
- Erasure: You have the right to request that we delete your personal information, subject to certain exceptions.
- Restriction of Processing: You have the right to request that we restrict the processing of your personal information.
- Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
- Objection: You have the right to object to the processing of your personal information for direct marketing purposes.
- Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us at [email protected].
We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device when you visit a website.
We use the following types of cookies:
- Essential Cookies: These cookies are necessary for the operation of our website and enable you to use its features.
- Analytics Cookies: These cookies collect information about how you use our website, such as which pages you visit and how long you spend on each page. We use this information to improve our website and services.
- Marketing Cookies: These cookies are used to track your browsing behavior across different websites and to show you personalized ads.
You can control cookies through your browser settings. You can choose to block all cookies or to receive a notification each time a cookie is set. However, please note that blocking cookies may affect your ability to use certain features of our website.
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to read the privacy policies of each website you visit.
We may update this privacy policy from time to time. We will post any changes on our website and update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
If you have any questions or concerns about this privacy policy or our privacy practices, please contact us at:
Xorendi
2312 Granville St, Halifax, NS B3J 1Y1, Canada
Email: [email protected]
Phone: +1 902-440-9976